Terms and Conditions
Group Classes are scheduled and purchased on a “term” basis, meaning that you book a particular class (i.e Monday 7pm) for the entire term, which is usually 6 weeks duration. If you would like to attend two or more times per week, you need to book into multiple classes in the same way.
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Fitness with Holly do offer a “makeup system” which allows you an opportunity to cancel out of your regularly booked class and book into a “makeup class” if you know that you will be absent. This makeup system is subject to certain terms and conditions, which are outlined below.
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We require a minimum of 12 hours notice of your absence in order to offer a makeup class.
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All makeup classes must be taken within the same term; they cannot be carried over to future terms and must be changed "like for like"
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Makeups can be arranged in advance; for example, if you know you are missing a week in February, you can cancel out of that week and complete your makeups in January.
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Makeup classes are offered on a space available basis only. It is the sole responsibility of the client to manage their makeups within the same term. Please appreciate that you will likely need to be flexible in terms of class level, day and time in order to arrange makeups.
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If you are not able to arrange all makeup classes before the end of the term, regardless of reason, they will expire. A unused makeup class has no monetary value.
BOOKING POLICY
Classes scheduled are purchased on a Pay as you go basis or Block booking basis.
For "block booking" purchases, contact me to book a particular class (i.e Monday 7pm) for the entire month. If you would like to attend two or more times per week, you need to contact me to book into multiple classes in the same way.
Fitness with Holly offers a “makeup system” which allows you an opportunity to cancel out of your regularly booked class and book into a “makeup class” if you know that you will be absent. This makeup system is subject to certain terms and conditions.
-
FitnesswithHolly requires a minimum of 12 hours notice of your absence in order to offer a makeup class for pay as you go and block booking purchases.
-
All makeup classes must be taken within the same block; they cannot be carried over to future blocks and must be changed "like for like"
-
Makeup classes are offered on a space available basis only. It is the sole responsibility of the participant to manage their makeups within the same block. Please appreciate that you will likely need to be flexible in terms of class level, day and time in order to arrange makeups.
-
If you are not able to arrange all makeup classes before the end of the block, regardless of reason, they will expire. A unused makeup class has no monetary value.
CANCELLATION POLICY
Fitness with Holly operates with a 12 hour cancellation policy for all class bookings.
Late cancellations will result in being charged the full class rate. If notified before 12 hours full refunds and flexible class transfers “make up class” will be available upon request.